ITMGMT 570 Maintaining the Technology Infrastructure
Designing, developing, implementing and installing a technology infrastructure is a complex process, however the real challenge is in maintaining that infrastructure in a manner that provides a high level of reliability and availability while providing effective support for the end users. This course examines how ITIL and other frameworks combine best practices and standardized processes and procedures to enable an effective service infrastructure. Students will gain experience in the planning, coordination and management skills needed to manage or work with an IT service organization.