PM 511 Measuring Project Performance for Success *

Ensuring project health is a vital concern for all project managers. This certification course focuses on the underlying business goals that drive the need for projects. The course is designed to help project managers develop and implement a set of performance measures that evaluate and facilitate achievement of goals for the project and the business. Students will learn beyond the triple constraint project performance measures (time, budget, and quality) with a larger set of project measures specific to customer needs that together can define a successful project. Through this process of measuring performance, students learn how to determine and integrate appropriate performance targets, measures and metrics, and then detail the means to collect baseline and actual performance data necessary to measure, analyze, trend and report findings and recommendations to project stakeholders.

Credits

3

Prerequisite

PM 501

Outcomes

1. This course will prepare students to:
2. Illustrate how to measure success (beyond the triple constraints) in terms of project and organizational strategy.
3. Research the benefits of analyzing stakeholders (including sponsor, customer, subject matter experts), in order to validate project alignment with organizational strategy and expected business value.
4. Develop the quality management plan and define the quality standards for the project and its products, based on the project scope, risks, and requirements, in order to prevent the occurrence of defects and control the cost of quality.
5. Illustrate the history of the quality movement and especially the development and application of common methodologies such as TQM, LEAN and Six Sigma.
6. Implement the quality management plan using the appropriate tools and techniques, in order to ensure that work is performed in accordance with required quality standards.
7. Evaluate stakeholder feedback by obtaining feedback using appropriate tools and techniques and based on the stakeholder management plan.
8. Verify that project deliverable(s) conform to the quality standards established in the quality management plan by using appropriate tools and techniques, in order to meet project requirements and business needs.