HL 400 Healthcare Administration Quality Assurance Management (NS)

This course provides students with an overview of healthcare industry concepts and processes regarding costs, access, and quality of service and care. Emphasis is placed on the definition, measurement, and improvement of quality in the healthcare setting, including how quality measurements guide decision-making and drive changes. Students will be introduced to the theme of evidence-based medicine and the various methods used to promote, audit, and maintain quality improvements.

Credits

5

Outcomes

1. This course will prepare students to:
2. Assess how quality improvement concepts and processes have influenced costs, access, and quality of service and care.
3. Compare and contrast internal and external benchmarks.
4. Define the characteristics that make customer satisfaction surveys effective.
5. Describe the legal implications of performance improvement.
6. Identify improvement opportunities based on performance measurement.