HL 570 Operations Analysis in Healthcare

In this course, students examine the factors that affect performance outcomes within healthcare organizations; methods to monitor, adjust, and improve performance; and techniques and tools of quantitative analysis of operations and decision support that assist in management of capacity issues, re-engineering, staffing, scheduling, productivity, and supply chain. Students examine other important concepts including operational assessment; patient care and related support care process improvement; a systems perspective on the organization and delivery of services; problem identification and improvement opportunities using analytical techniques; and performance data monitoring to identify trends and variation based on current operations.

Credits

3

Outcomes

1. This course will prepare students to:
2. Analyze evidence-based medicine.
3. Analyze the tools used in Lean management.
4. Compose a project management scope and work schedule.
5. Explain the history of performance improvement in healthcare.
6. Link balanced scorecard measures to quality.